CNTW NHS Foundation Trust: The importance of information

By Lisa Jenkinson
Sep 08, 2021

In this case study, we speak to Lisa Jenkinson, a Senior Library Assistant in the Health for Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, one of the largest mental health and learning disability trusts in England. The Trust is rated Outstanding by the Care Quality Commission (CQC).

“We are incredibly proud of our Outstanding CQC rating. We have good values and dedicated staff. Of course, we don’t get everything right, but we get more right than we get wrong. One of the tools I like to refer people to, so we can get more things right, is BMJ Best Practice.

I love finding information. I’m motivated by how, in the library, we are influencing the care of patients, their families and carers by providing access to high quality, evidence-based information. Regardless of their role, I believe everyone in the NHS has an equal need for continuing their education and access to quality information.

Within a challenging hospital environment, the library can relieve some of the pressures faced by staff by providing them with easy access to information. It is through finding this information that we can influence the quality of care patients receive and support evidence-based decision making.”

"Recently a doctor told me how information he accessed through BMJ Best Practice saved his patient’s life. You simply can’t overstate the importance of information. And this is where we in the library come in – getting good quality information directly into the hands of people who need it."

Lisa Jenkinson, Senior Library Assistant

“When I started the online training session on BMJ Best Practice I was relaxed, with a cup of coffee, ready to learn a little about the resource. By the end of the session I’d switched to a state of eager anticipation. This resource was actually going to make a difference to staff, and importantly, to the care patients receive. Quite simply, this resource could save lives.

My job was clear – I had to promote BMJ Best Practice as widely as possible. Promotional materials supplied by BMJ helped us to spread the word about Best Practice.

One of our consultants always tells the medical students that ‘sign up takes just two minutes and opens the doors to information on diagnosis, prognosis, treatment and prevention’. BMJ Best Practice is valuable to a wide range of people.

Staff love how they can track their CPD activity and how it saves them time preparing for appraisals. Our medical and nursing staff like the clarity of the clinical pathways. Our pharmacists praise the resource’s links to UK clinical information sources such as NICE, British National Formulary (BNF), British National Formulary for Children (BNFC) and Cochrane Clinical Answers to support evidence-based decision making.

Recently a doctor told me how information he accessed through BMJ Best Practice saved his patient’s life. You simply can’t overstate the importance of information. And this is where we in the library come in – getting good quality information directly into the hands of people who need it.”

“Staff love how they can track their CPD activity and how it saves them time preparing for appraisals. Our medical and nursing staff like the clarity of the clinical pathways. Our pharmacists praise the resource’s links to UK clinical information sources such as NICE, British National Formulary (BNF), British National Formulary for Children (BNFC) and Cochrane Clinical Answers to support evidence-based decision making.”

Lisa Jenkinson, Senior Library Assistant

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